*** The Health Care Programs Manual (HCPM) has been replaced by the Minnesota Health Care Programs Eligibility Policy Manual (EPM) as of June 1, 2016. Please refer to the EPM for current health care program policy information. ***

Chapter 06 - Client Responsibilities

Effective:  February 1, 2009

 

Archived:  June 1, 2016 (Previous Versions)

Client Responsibilities

In addition to rights, all clients have responsibilities under various laws. It is a worker's responsibility to inform clients of their rights and responsibilities.

How to Inform Clients of Responsibilities.

What Are a Client’s Responsibilities?

Related Topics.

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How to Inform Clients of Responsibilities

Health care application and renewal forms provide information about clients' rights and responsibilities. If a client submits an application or renewal form with the Notice of Privacy Practices and Important Information pages still attached, return these pages to the client. Also provide information verbally when appropriate.

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What Are a Client’s Responsibilities?

Clients' responsibilities include:

l  Providing accurate and complete information as requested.

l  Completing applications and necessary forms truthfully.

l  Reporting changes timely.

l  Providing needed verifications.

l  Cooperating with Medicaid Eligibility Quality Control (MEQC), Payment Error Rate Measurement (PERM) and MinnesotaCare Quality Assurance.

l  Cooperating in meeting the eligibility requirements of each program.

Note:  A few specific cooperation requirements are highlighted in this chapter, with links to additional information.

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Related Topics

For more specific information see:

Client Responsibilities - Cooperation.

Quality Assurance.

Client Responsibilities - Changes in Circumstances.

Client Responsibilities - Applying for Other Benefits.

Client Rights.

Applications.

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